Terms & conditions

1. About these Terms of Services

These Terms govern the use of this Website and any other agreement or legal relationship with the Owner in a binding manner. Capitalized terms have the meaning given in the relevant section.

Please read this document carefully.

This Website is a Service of:

Reeview.me Digital Services
Piazza Manin, 1
16122 Genoa, (Italy)
Owner contact email:

2. General information

Definition:
“User” means any person accessing or using the Website or the Services.
“Customer” means a User who purchases Products or Digital Content from the Owner.
“Consumer” means a Customer acting for purposes outside their trade, business, craft or profession, as defined by applicable Consumer law.
Please note that certain provisions of these Terms may only apply to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who do not act as Consumers. These limitations are always explicitly mentioned in each relevant clause. If not expressly stated otherwise, the clauses apply to all Users.

3. Conditions of use

Unless otherwise specified, the conditions of use of this Website set forth in this section are of general validity.

Additional conditions of use or access applicable in particular situations are expressly indicated in this document.

By using this Website, the User declares to meet the following requirements:

There are no restrictions on Users with respect to whether they are Consumers or Professional Users.

3.1. Registration

To take advantage of the Service, the User can open an account indicating all the data and information requested in a complete and truthful way.
Users may also use the Service without registering or creating an account. In that case, however, certain functions may not be available.

It is the responsibility of Users to keep their access credentials securely and to preserve their confidentiality. To this end, Users must choose a password that matches the highest level of security available on this Website.

By creating an account, the User agrees to be fully responsible for any activity carried out with their login credentials.
Users are required to inform the Owner immediately and exclusively through the contact details indicated in this document if they believe that their personal information, such as the User account, access credentials or personal data, have been violated, illegally disseminated or stolen.

3.1.1. Closure of account

Users are free to close their account and stop using the Service at any time by following this procedure:

By contacting the Owner at the addresses in this document.

3.1.2. Suspension and account cancellation

The Owner reserves the right to suspend or cancel a User’s account at any time at its discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms.

The suspension or cancellation of the account does not give the User any right to compensation, reimbursement or indemnity.

The suspension or cancellation of an account for cause does not exempt the User from paying any applicable fees or prices.

3.2. Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is the property of or provided by the Owner or its licensors.

The Owner takes the utmost care that the content available on this Website does not violate the applicable legislation or third-party rights. However, this result is not always possible to achieve.
In such cases, without prejudice to legally exercisable rights and claims, Users are requested to address the related claims to the addresses specified in this document.

3.2.1. Rights to the contents of this Website

The Owner holds and expressly reserves all intellectual property rights in the aforementioned contents.

Users are not authorized to use the content in any way that is not necessary or implied in the correct use of the Service.

In particular, but without exclusion, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, granting sublicences, transforming, transferring or assigning to third parties or creating derivative works from the content available on this Website, to allow third parties to undertake such activities through their User account or device, even without their knowledge.

Where expressly indicated on this Website, the User is authorized to download, copy and/or share certain content available on this Website exclusively for personal and non-commercial purposes and provided that the attribution of the authorship of the work as well as the indication of any other relevant circumstance requested by the Owner is observed.

The limitations and exclusions provided for by copyright law remain without prejudice.

3.3. Access to external resources

Through this Website Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over these resources and therefore is not responsible for their content and availability.

The conditions applicable to the resources provided by third parties, including those applicable to any concessions of rights contained, are determined by the same third parties and regulated in the relevant terms and conditions or, in their absence, by law.

3.4. Use allowed

This Website and the Service may only be used for the purposes for which they are offered, under these Terms and under applicable law.

It is the sole responsibility of the User to ensure that the use of this Website and/or the Service does not violate the law, regulations or rights of third parties.

Therefore, the Owner reserves the right to take all appropriate measures to protect its legitimate interests, and in particular to deny the User access to this Website or to the Service, terminate contracts, report any reprehensible activity carried out through this Website or the Service to the competent authorities – e.g. the judicial or administrative authority – whenever the User engages in, or is reasonably suspected of engaging in, any of the following:

violations of law, regulations and/or the Terms;
injury of third party rights;
acts that may significantly affect the legitimate interests of the Owner;
offensive conduct against the Owner or a third party.

4. Terms and conditions of sale

4.1. Paid products

Some of the Products offered on this Website as part of the Service are subject to a fee.
The rates, duration and conditions applicable to the sale of such Products are described below and on the relevant pages. These terms apply to Customers.

4.2. Description of the product

Prices, descriptions and availability of the Products are specified in the respective sections of this Website and are subject to change without notice.

Although the Products on this Website are presented with the utmost technically possible accuracy, the representation on this Website through any means (including, as the case may be, graphic materials, images, colors, sounds) is intended as a mere reference and does not imply any guarantee as to the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchase process.

4.3. Purchasing procedure

Each step, from the choice of the product to the forwarding of the order, is part of the purchase procedure.

The purchase procedure includes the following steps:

Customers are requested to choose the desired Product and to check their purchase choice.
After checking the information, Customers can place the order by submitting it.

4.4. Prices

During the purchase procedure and before placing the order, Customers are duly informed of all the fees, taxes and costs that will be charged to them.
Prices on this Website either include all applicable taxes and charges or are shown net of them, depending on the section being viewed.

4.5. Means of payment

Details of the accepted means of payment are highlighted during the purchase process.

Some means of payment are linked to additional conditions or incur additional costs. Detailed information is given in the relevant section of this Website.

All payments are managed independently by third-party service marks. Therefore, this Website does not collect payment data – such as credit card numbers – but receives a notification once the payment has been successful.

In the event that the payment made by one of the available means fails or is refused by the payment Service provider, the Owner is not obliged to execute the order. In the event that the payment is not successful, the Owner reserves the right to request the Customer to reimburse related expenses.

4.6. Conclusion of the contract

The purchase contract is finalized at the time of receipt by the Owner of the purchase order sent by the Customer and the successful payment. With the submission of the order, the Customer undertakes to pay the indicated price, according to the chosen payment method.

4.7. Prices and payment methods

The prices of the Digital Content are indicated in Euro (€) and, unless otherwise specified, are inclusive of VAT or applicable taxes. Any additional charges will be clearly disclosed before order confirmation.
Payment may be made using the methods available on this Website, including credit/debit cards and PayPal. These payments are processed securely through third-party payment gateways (e.g., Stripe and PayPal), depending on the selected method.
The Customer confirms to be the lawful holder of the chosen payment method and authorizes the transaction.
Payments are handled through secure external platforms; the Owner does not directly collect or store payment data (such as card numbers or login credentials). Any fees, conversion costs, or limitations applied by payment service providers are the sole responsibility of the Customer.

4.7.1. Delivery of digital content

Unless otherwise specified, the digital content purchased on this Website is delivered via download on the device or devices chosen by the Customer.

Customers acknowledge and agree that, in order to download and/or use the Product, the device or devices chosen and the respective software (including operating systems) must be legal, commonly used, updated and in line with current market standards.

Customers acknowledge and agree that the ability to download the purchased Product may be limited in time and space.

4.7.2. Minimum technical requirements

In order to properly download and use the Digital Content purchased on this Website, the Customer must have:

(i) a device with a stable Internet connection;
(ii) an updated browser (e.g. Chrome, Firefox, Safari, Edge);
(iii) the appropriate software to open and print the files provided (e.g. Adobe Acrobat Reader or compatible with the format (PDF);
(iv) a printer if you wish to obtain paper copies.

The Owner is not responsible for malfunctions resulting from the use of devices or software that are not compatible with the requirements indicated above.

4.7.3. Updates of digital content

Customers who purchase a Digital Content receive unlimited access to any updated versions of the same product, at no additional cost, as long as the product remains available on this Website. Updates may relate to graphic changes, aesthetic restyling or updating of third-party logos and trademarks integrated into the templates. Updates apply exclusively to the individual product purchased. New separate templates or products are not included and may be offered separately in accordance with current conditions of sale.
Updates refer only to graphic or aesthetic changes and do not involve software or functional updates.

5. Consumer Rights - Digital Content

5.1. The right of withdrawal

In accordance with European legislation (Directive 2011/83/EU, art. 16, lett. m) and corresponding Article 59, letter o) of the Italian Consumer Code), the right of withdrawal does not apply to the supply of digital content through non-material support, once performance has begun with the Consumer’s express consent and acknowledgment of losing the right of withdrawal.
Since the products offered by Reeview.me are digital content that can be downloaded/available online, once the payment has been made and the download or access to the content is made available, the Consumer will not be able to exercise any right of withdrawal or obtain a refund.
This rule applies to Consumers as provided by applicable law. For non-Consumers, no statutory withdrawal right applies.

5.2. Guarantees

For Digital Content provided in downloadable format, the guarantee of conformity is related to the readability and usability of the file with the minimum technical requirements indicated, and does not cover graphic output or print results that depend on the Customer’s hardware or software.

5.3. License of use

All digital content (including templates, graphic files and text/creative materials; the “Digital Content”) are protected by copyright laws and remain the property of the Owner or their licensors. By purchase, the Customer obtains a personal, non-exclusive, non-transferable and permanent license to download, use and print the Digital Content for internal personal or professional purposes.
It is forbidden to:

(i) resell, sublicense, distribute or make the Digital Content available to third parties;
(ii) share files on public platforms or unauthorized channels;
(iii) use Digital Content in violation of intellectual property rights or applicable law.

Any unauthorized use will result in the termination of the license, without prejudice to compensation for the damage.
The Customer can download and print the Digital Content purchased without limits of number, exclusively for personal or professional internal use, without prejudice to the prohibition of redistribution to unauthorized third parties.

5.4. Limitations of use

The Customer is free to download and print the Digital Content purchased without limits in number, exclusively for personal or professional internal use. Any form of sharing, distribution or resale of Digital Content to unauthorized third parties is prohibited.

5.5. Trademarks and logos of third parties

5.5.1. Role of the Service

Reeview.me (the “Owner”) provides customized physical and/or digital materials (e.g., counter displays, wall signs, posters, print-ready files) based on the Customer’s instructions. Such materials may include:

(i) functional calls-to-action (e.g., “Leave us a review on …”, “Follow us on …”, “Pay with …”);
(ii) third-party distinctive signs (trademarks, logos, pictograms, brand assets); and/or
(iii) links/QR codes to pages or profiles indicated by the Customer.

The Owner acts solely as a facilitator between the Customer and third-party materials (including trademarks, logos, and brand assets) made available through the platform. The Owner does not acquire any rights over third-party trademarks, does not grant licenses, and does not declare any affiliation, sponsorship, or endorsement by the relevant rightsholders.

5.5.2. Intellectual Property and No-Endorsement

All trademarks, logos, brand assets, and distinctive signs reproduced in the templates or deliverables remain the exclusive property of their respective owners and are included solely for descriptive, identification, and functional purposes connected to the call-to-action. Nothing here grants the Customer or the Owner licenses, authorizations, or rights beyond those strictly necessary to execute the order.
The Owner retains all rights, title and interest in and to the Services and any related content, including all intellectual property rights (the “Owner IP”). These Terms do not transfer or assign any Owner IP to the Customer.
The Owner is not affiliated, sponsored, or approved by the relevant trademark owners unless expressly stated.

5.5.3. License

Subject to these Terms and full payment, the Customer is granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the deliverables solely as provided by the Owner and solely for the Customer’s internal purposes. For clarity, this license does not extend to any original third-party logos, images, or brand assets displayed within the deliverables: such materials are part of the Third-Party IP and no rights are granted in or to them. The Owner does not sponsor, endorse, or control any Third-Party IP and disclaims responsibility for its accuracy, completeness, quality, legality, usefulness, or safety.

5.5.4. Permitted and Prohibited Uses

✅ Permitted Use (“Do”)

Use the logo as a visual aid alongside a clear and descriptive call to action (e.g., “Leave us a review on Google”).
Insert QR codes linking to official URLs or to pages indicated by the Customer (e.g., facebook.com/…, paypal.me/…).
Where the process is more technical (e.g., Google review links), Reeview.me may automatically generate a standard link based on an identifier provided by the Customer (such as a Place ID).

❌ Prohibited Use (“Don’t”)

Use wording that suggests partnership, affiliation, or official endorsement.
Alter, distort, or modify logos; create “look-alike” or lock-ups with other signs.
Use misleading wording such as: “Google-rated”, “Google certified”, “Official Google”, “Verified by Google” (or equivalents for other brands, e.g., Official Facebook, Certified Tripadvisor, etc.).

5.5.5. Links, QR Codes, and Customer Responsibility

Links and QR codes reflect destinations indicated or controlled by the Customer, who remains solely responsible for their lawfulness, accuracy, and safety, including compliance with any applicable third-party policies. The Owner does not review or guarantee destination content and is not liable for redirects, malfunctions, blocks, or changes imposed by third parties.

5.5.6. Customer Representations

The Customer represents and warrants that they:

(i) have the right and legal capacity to request the inclusion of the indicated signs;
(ii) will comply with applicable rules governing third-party signs;
(iii) will provide lawful, non-misleading links/QR codes; and
(iv) will not request uses contrary to law or third-party rights.

5.5.7. Indemnification

The Customer shall indemnify and hold harmless the Owner from any claim, cost, or penalty (including legal fees) arising out of:

(i) breach of this section or applicable law;
(ii) use of the materials beyond what is permitted; or
(iii) actual or alleged infringement of third-party rights.

5.5.8. Notice-and-Takedown; Suspension

Rightsholders or their representatives may report alleged unauthorized uses by writing to with:

(i) identification of the sign/right;
(ii) description of the contested use; and
(iii) useful references (order, previews, contacts).

The Customer may request that content in its order be removed, modified, or blocked if it believes third-party rights may be infringed. The Owner may request supporting information and, at its reasonable discretion, may suspend or remove the contested materials, pause production/delivery, or adopt proportionate corrective measures. Where takedown is required by law, by third-party rights, or to mitigate evident legal/reputational risk, no refunds are due for supplies already performed or in progress. The Customer shall cooperate in good faith and provide timely evidence upon request. This procedure does not preclude the Owner from acting upon notices received from rightsholders.

5.5.9. Disclaimer of Warranties

The Services and the Content are provided “as is” and “as available”. To the maximum extent permitted by applicable law, Reeview.me disclaims all warranties with respect to the Services and the Content, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement of third-party rights.
In particular, Reeview.me does not represent or warrant that the Services and the Content will meet the Customer’s requirements or that the Content will be error-free. The use of the Services is entirely at the Customer’s own risk, and Reeview.me expressly disclaims any warranties regarding the Customer’s use thereof and/or any decisions taken by the Customer based on the use of the Services.

5.6. Legal guarantee of digital content compliance

The following legal guarantee applies to Consumers under Directive (EU) 2019/770 (as transposed into the Italian Consumer Code). The digital content provided by Reeview.me must comply with the contract.
The Owner is therefore obliged to ensure that the digital products purchased:

match the description provided on the site;
are fit for the purposes for which digital content of the same type is normally used;
have the promised or reasonably foreseeable qualities and functions;
are provided with any security updates and features, where applicable.

5.7. Duration of the guarantee

The legal guarantee of conformity applies for two years from the delivery of the digital content, unless the nature of the product or Service indicates a different duration (e.g. time-limited access to an online course).

5.8. Rights of the Consumer

In the event of a lack of conformity, the Consumer has the right to:

obtain the restoration of the conformity of the digital content; or
a proportional price reduction; or
the termination of the contract, with possible refund.

These remedies apply at no cost to the Consumer.

5.9. Territorial extension

European Consumers: benefit from the rights described above, according to the legislation of the country of residence.
Non-EU Consumers: are entitled to any mandatory rights under applicable local law.

6. Limitation of Liability and Damages

6.1. Users in Australia

6.1.1. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Australian Consumer Law (ACL) in Schedule 2 to the Competition and Consumer Act 2010 (Cth) and similar state and territory legislation that cannot be excluded, restricted or modified (“Non-Excludable Rights”).
To the maximum extent permitted by law, our liability to you for failure to comply with a consumer guarantee in relation to Services is limited, at the Owner’s option, to: (a) the resupply of the Services; or (b) the payment of the cost of having the Services resupplied.
This clause applies only to the extent the ACL applies.

6.2. Users of the United States

6.2.1. Exclusion of the guarantee

The Owner provides this Website “as is” and “as available.” Use of the Service is at the User’s sole risk. To the maximum extent permitted by law, the Owner expressly disclaims all conditions and warranties of any kind—express, implied, statutory or otherwise—including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service shall create any warranty not expressly stated herein.

Notwithstanding the foregoing, the Owner and its subsidiaries, affiliates, officers, agents, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available, uninterrupted or secure at any time or in any particular place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User’s own risk, and the User is solely responsible for any damage to their device or loss of data resulting from such use.

The Owner does not warrant, endorse, guarantee or assume responsibility for any product or Service advertised or offered by third parties through the Service or any Website or Service linked via hyperlinks. Furthermore, the Owner does not take part or in any way monitors any transaction between Users and third party suppliers of products or Services.

The Service may become inaccessible or not function properly with the User’s browser, device and/or operating system. The Owner cannot be held responsible for any damage, whether perceived or effective, deriving from the content, operation or use of the Service.

Federal laws, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. Users may enjoy additional rights that vary from state to state. The limitations and exclusions provided for in this Agreement shall apply to the extent permitted by law.

6.2.2. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner and its subsidiaries, affiliates, officers, agents, partners, suppliers and employees be held liable for

any indirect, intentional, collateral, particular, consequential or exemplary damages, including, but not limited to, damages resulting from loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use, or the inability to use the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
any error, lack or inaccuracy in the contents;
personal injury or material damage, of any nature, resulting from your access to or use of the Service;
any unauthorized access to the security servers of the Owner and/or any personal information stored therein
any interruption or termination of transmissions to or from the Service;
any bugs, viruses, trojans or similar that may be transmitted to or through the Service;
any error or omission in any content or for any loss or damage suffered as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
the defamatory, offensive or illegal conduct of any User or third party. In no case may the Owner and its subsidiaries, affiliates, officers, agents, partners, suppliers and employees be held responsible for any claim for compensation, procedure, liability, obligation, damage, loss or cost for an amount higher than that paid by the User to the Owner during the previous 12 months, or for the period of duration of this Agreement between the Owner and the User, depending on which of the two is shorter.

This limitation of liability applies to the fullest extent permitted by applicable law, regardless of the legal theory (contract, tort — including negligence — strict liability, or otherwise), even if the Owner has been advised of the possibility of such damages or such damages were foreseeable, and without prejudice to the Consumer Protection Carve-Out.

Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, therefore the limitations or exclusions above may not apply to you. These Terms give you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability under these Terms shall not apply beyond the limits set by applicable law.

6.2.3. Indemnification

The User agrees to defend, indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, partners, suppliers and employees from and against any claim, damage, liability, loss or expense, including costs and attorneys’ fees, arising out of:

the User’s access to or use of the Service;
the User’s breach of these Terms or of any representation or warranty herein;
the User’s violation of any third-party right (including privacy or intellectual property);
the User’s violation of any applicable law;
any content submitted through the User’s account (including misleading, false or inaccurate information), including where access occurred by third parties using the User’s credentials;
the User’s wilful misconduct.

7. Common provisions

7.1. Reliance on User Declarations

The determination of whether you act as a Consumer or as a Business, and of any applicable mandatory consumer protections, is based on the information you provide at checkout, including your country of habitual residence and billing information. You represent and warrant that such information is true and accurate. The Owner may request reasonable evidence and may suspend or cancel an order in case of manifest inaccuracy or misuse.

7.2. Misrepresentation / Mismatch

In the event of a material mismatch between the country of habitual residence declared by the User and the billing/payment information, the Owner may place the order on hold and request clarification or supporting documentation. Failure to provide adequate clarification may result in cancellation and refund as permitted by applicable law.

7.3. No implicit renunciation

Failure to exercise legal rights or claims arising from these Terms by the Owner does not constitute a waiver of the same. No waiver can be considered final in relation to a specific right or any other right.

7.4. Interruption of the Service

To ensure the best possible level of Service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or for any other change, giving it appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or completely terminate the activity of the Service. In the event of termination of the Service, the Owner will endeavour to enable Users to export their Personal Data and information and will respect the rights of Users relating to the continued use of the product and/or compensation, according to the provisions of the law.

In addition, the Service may not be available for reasons that escape the reasonable control of the Owner, such as force majeure (e.g. infrastructural malfunctions, blackouts, etc.).

7.5. Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate reseller program.

7.6. Privacy policy

The information on the processing of Personal Data is contained in the privacy policy of this Website.

7.7. Intellectual property

Without prejudice to any more specific provision in these Terms, intellectual and industrial property rights in and to this Website and its contents (including copyrights, trademarks, patents and designs) are held exclusively by the Owner or its licensors and are protected under applicable laws and international treaties.

Any third-party trademarks, Service marks, logos or other distinctive signs displayed in connection with this Website are the property of their respective owners.

7.8. Changes to the Terms

The Owner reserves the right to modify the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users.

The changes will take effect in the relationship with the User only from the moment communicated to the User.

Your continued use of the Service constitutes your acceptance of the updated Terms. If you do not wish to accept the changes, you must cease using the Service and may terminate the Agreement.

The previous version continues to govern the relationship until the acceptance of the changes by the User. This version can be requested from the Owner.

If required by law, the Owner shall inform Users in advance of the date of entry into force of the amended Terms.

7.9. Assignment of the contract

The Owner reserves the right to transfer, assign, dispose of, novate or subcontract individual or all rights and obligations under these Terms, having regard to the legitimate interests of the Users.

The provisions relating to the modification of these Terms apply.

The User is not authorized to assign or transfer his rights and obligations according to the Terms without the written consent of the Owner.

7.10. Contact us

All communications regarding the use of this Website must be sent to the addresses indicated in this document.

7.11. Severability

If any provision of these Terms is or becomes invalid, illegal or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable; if such modification is not possible, the provision shall be deemed deleted, without affecting the validity and enforceability of the remaining provisions.
Where required by applicable law, the invalid, illegal or unenforceable provision shall be replaced by the applicable statutory rule that most closely reflects the intent of the original provision. The Agreement shall remain in force unless the invalid provision is essential to such an extent that the parties would not have entered into the Agreement without it.

7.11.1. Users of the United States

Any invalid or ineffective provision will be interpreted and adapted within the limits necessary to make it valid, effective and in accordance with the original purpose.
These Terms constitute the entire agreement between the User and the Owner with reference to the object governed and prevail over any other communication, including any prior agreements, between the parties regarding the subject matter.
These Terms will be implemented to the fullest extent permitted by law.

7.11.2. Prevalence of national law

However, regardless of the foregoing, if the law of the country in which the User is located provides for a higher level of Consumer protection, this higher level of protection prevails.

7.12. Governing Law and Jurisdiction

7.12.1. Governing Law

These Terms are governed by Italian law, without regard to conflict-of-laws rules.

7.12.2. Jurisdiction (B2B / non-Consumers)

Without prejudice to the Consumer Protection Carve-Out below, the courts of Genoa, Italy shall have exclusive jurisdiction to hear any dispute arising out of or in connection with these Terms.

7.12.3. Consumer Protection Carve-Out (EU/UK/CH/NO/IS)

The foregoing governing law and jurisdiction provisions do not apply to Consumers who are habitually resident in the European Union (including Italy), the United Kingdom, Switzerland, Norway or Iceland. In such cases, the mandatory consumer protections and the competent courts of the Consumer’s country of residence shall prevail.

8. Dispute resolution

8.1. Amicable Dispute Resolution

Users can report any disputes to the Owner, who will try to resolve them amicably.

Although the right of Users to bring an action in court remains unaffected, in case of disputes concerning the use of this Website or the Service, Users are asked to contact the Owner at the addresses indicated in this document.

The User can address a complaint to the e-mail address of the Owner indicated in this document, including a brief description and, where applicable, the details of the order, purchase or account concerned.

The Owner will process the request without undue delay and within 7 days of its receipt.

8.2. Dispute resolution platform with Consumers

The European Commission has introduced an online platform for alternative dispute resolution that facilitates the out-of-court settlement of disputes related to and arising from online sales and Service contracts.

The Owner does not adhere in advance to alternative dispute resolution procedures before ADR entities, but Users can still use the ODR platform made available by the European Commission.

Therefore, any European Consumer or based in Norway, Iceland or Liechtenstein may use this platform to resolve disputes arising from contracts concluded online. The platform is available here.

Last updated: November 2025